Get happy customers

We know how to get
happy customers

Customer satisfaction and retention starts with communication. Know yourself, your brand and talk authentically in your spaces. Give the service you want, that is truly yours and your team’s.

Optimise your business now, we offer a free 15 minute telephone consultation, with no obligation.
Talk to us, the Catering Know How experts.

01488 505 017

Giving great guest experiences; customer retention

Giving great guest experiences

Let us conduct a mini guest experience audit. We will feedback our findings to you and together we will create ‘a method’ of guest experience that fits you and your business. A ‘method’ that’s genuine and natural for you and that delivers a positive impact for your customers and just as importantly gives you some measurement tools to understand how you’re progressing and what needs to be optimised.

Guest experience – the know how:

  • We develop your market segment; and demonstrate potential outreach
  • We provide you with your customer profile
  • We develop a strategy for customer service
  • We support the implementation of the strategy
  • Provide coaching and training to support the implementation
  • Return reviews ensure adherence to standards and continuity of improvements
Connecting with the community

Connecting with the community

As independent business owners you know your business is integral to the local community and your strength is being part of the community. Developing and nurturing those important community relationships will help to strengthen your business, grow your network and grow customer loyalty.

Catering Know How can help you to understand and connect with your local community:

  • We will conduct an assessment of your local area, and present findings that include local initiatives, community activities and attitudes
  • Guide and support you to become an active member of your local community
Marketing and brand evaluation

Marketing and brand evaluation

Know yourself and know your brand. Then you can talk authentically to your customers.

We have experts that can support you to:

  • We develop your market segment; and demonstrate potential outreach
  • Know your customer – your “avatar”
  • Undertake competitor analysis
  • Develop and discover your brand
  • Create your tone and style of messaging
  • Develop a marketing strategy that allows you to grow your business at a manageable pace
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